One DOT Systems logoOne DOT Systems

Quick Support

Download the OneDot Systems support agent so a technician can help you remotely. It takes about two minutes.

Windows

Windows 10 and 11. Installs the support agent and connects it to OneDot Systems.

Download for Windows PowerShell script

macOS

Intel and Apple silicon Macs (macOS 11 or later).

Download for macOS Shell script

Browser

Technicians only. Connect to a managed device from your browser without installing anything.

Open Web Client

Windows: step by step

  1. Click Download for Windows and open the file OneDot-Support-Windows.bat. If your browser warns that the file could be harmful, choose Keep.
  2. When Windows asks Do you want to allow this app to make changes? click Yes.
  3. Wait while the agent is downloaded and installed. A RustDesk window opens when it finishes.
  4. Tell your technician the ID in that window (it is also copied to your clipboard). Your technician will connect to you; click Accept when asked.
One-time session, no install? Open PowerShell and run: 
powershell -ExecutionPolicy Bypass -Command "& ([scriptblock]::Create((irm https://help.onedotsystems.com/downloads/windows/install-onedot-support.ps1))) -Portable"
This saves a ready-to-run copy to your Desktop and starts it. Nothing is installed.
IT administrators: run install-onedot-support.ps1 from an elevated PowerShell, or deploy it with your RMM or Group Policy. Use -Version 1.3.9 to pin a release.

macOS: step by step

  1. Click Download for macOS. In Finder, right-click OneDot-Support-macOS.command and choose Open, then Open again.
  2. Enter your Mac password when asked. The agent downloads and installs into Applications.
  3. Open System Settings → Privacy & Security and turn on RustDesk under Accessibility, Screen & System Audio Recording and Input Monitoring.
  4. Tell your technician the ID shown in the RustDesk window and click Accept when they connect.
Prefer Terminal? Paste this line and press Return: 
curl -fsSL https://help.onedotsystems.com/downloads/macos/install-onedot-support.sh | sudo bash

Need more than a quick fix?

Open a ticket and our team will follow up. You can track every request in the help desk.

Create a Ticket Help Desk Portal